The Vendor Complaint Process (VCP) is a method to address vendor complaints and concerns with the goal of improving the GNWT procurement process. It is an integral part of a fair and open government procurement policy. The VCP provides vendors with access to a fair and timely process to deal with their complaints and provides the GNWT with a formal method to handle complaints in an organized and consistent manner that identifies areas for improvement through thorough analysis.

You can also download a printable copy of the Vendor Complaint Process.