Effective Date; April 1, 2016

Applicable FAM Policies: 7705 - Procurement

Applicability: GNWT Departments

The Vendor Complaint Process (VCP) provides an opportunity for any vendor to register a complaint that relates to the procurement process. 

INTERPRETATION

All departments share the responsibility for undertaking fair and transparent procurement processes in consultation with Procurement Shared Services (PSS), Department of Finance. However, departments are primarily responsible under the VCP for reviewing and resolving initial complaints about their own procurement processes.

Where a vendor has not received a satisfactory response from the contracting department, the vendor may make a written request to the Contracts Advisor in PSS, to seek an independent review of the complaint; or, subsequently to the Comptroller General if the vendor is still not satisfied.

The VCP in addition to the dispute resolution process (DRP), which is further described in the GNWT Procurement Guidelines are a means for departments to deal with vendor complaints in a systematic manner that is in conformance with fairness, transparency, and accountability.