NEW: Submitting Invoices

Financial and Employee Shared Services (FESS) is responsible for processing and issuing payment for all invoices from suppliers for goods or services provided to all GNWT departments, Housing NWT, and the Northwest Territories Health & Social Services Authority (NTHSSA). 

Who should I submit my invoice to?

FESS should be the first point of contact when forwarding all invoices for payment.

For faster processing, email your invoice to

You can also submit your invoice by mail or in person to a Regional Financial and Employee Shared Service Centre. All envelopes should be addressed to Financial and Employee Shared Services.

What information do I need to provide with my invoice?

To avoid delays and allows us to process your invoice as quickly as possible, your invoice should include all of the information listed below:

  • The name of the department or agency that the invoice is for
  • Your company’s legal name and mailing address
  • Invoice number
  • Invoice date
  • Purchase order number(s)
  • A clear description of the goods and/or services you are charging for, including any supporting backup
  • The date the goods and/or services were provided

How long does it take to receive payment?

Payments are processed within 20 or 30 days1 from the date your invoice is received (not the invoice date) to process payment. To ensure that there are no delays, please make sure that your invoice includes all of the required information.


  • Emailing your invoices to rather than sending them by mail allows us to start processing your payment sooner.
  • Invoices paid by cheque are delivered by mail and will require additional time for delivery. You can reduce the amount of time it takes to receive your payment by signing up for direct deposit.

How can I check on the status of my invoice?

You can follow up on the status of a submitted invoice by emailing or calling a regional service centre.


  • Make sure you provide your invoice number so we can reference your file more quickly.

Where are the regional Financial Shared Service Centres located?

Region Mailing address drop off location phone number
North Slave Bag Service 1511
Yellowknife, NT
X1A 2R3
3rd Floor, YK Centre
4005 48th St
(867) 767-9174
Beaufort Delta Box 2480
Inuvik, NT
X0E 0T0
3rd Floor, Kigiaq Centre
106 Veterans Way
867-678-8070 Ext. 15625
Sahtu Bag Service 1300
Norman Wells
NT X0E 0V0
#8 Town Square
MacKenzie Drive
(867) 587-4567

South Slave
(Fort Smith)

PO Box 1230
Fort Smith
NT X0E 0P0
195 McDougal Rd
Fort Smith
(867) 872-6500 or 872-6375 
South Slave
(Hay River)
62 Woodland Dr.
Hay River, NT
X0E 1G1
Suite 211
2nd floor, Wright Bldg
62 Woodland Dr
Hay River
(867) 874-2348
Dehcho PO Box 440
Fort Simpson, NT
X0E 0N0

2nd Floor, Chief Baptiste Cazon Building
9802 98th Avenue
Fort Simpson

(867) 695-7525


1. Financial and Employee Shared Services processes payments according to the GNWT Pay Terms. Suppliers registered under the Business Incentive Policy  (BIP) are paid at 20 days; all other suppliers are paid at 30 days.