Financial and Employee Shared Services (FESS) is responsible for processing and issuing payment for all invoices from suppliers for goods or services provided to all GNWT departments and the NWT Housing Corporation.

Who should I submit my invoice to?

FESS should be the first point of contact when forwarding all invoices for payment.

For faster processing, email your invoice to financial_sharedservices@gov.nt.ca.

You can also submit your invoice by mail or in person to a Regional Financial and Employee Shared Service Centre. All envelopes should be addressed to Financial and Employee Shared Services.

What information do I need to provide with my invoice?

To avoid delays and allows us to process your invoice as quickly as possible, your invoice should include all of the information listed below:

• The name of the department or agency that the invoice is for
• Your company’s legal name and mailing address
• Invoice number
• Invoice date
• Purchase order number(s)
• A clear description of the goods and/or services you are charging for, including any supporting backup
• The date the goods and/or services were provided

How long does it take to receive payment?

Payments are processed within 20 or 30 days¹ from the date your invoice is received (not the invoice date) to process payment. To ensure that there are no delays, please make sure that your invoice includes all of the required information.

FOR FASTER SERVICE:

• Emailing your invoices to financial_sharedservices@gov.nt.ca rather than sending them by mail allows us to start processing your payment sooner.
• Invoices paid by cheque are delivered by mail and will require additional time for delivery. You can reduce the amount of time it takes to receive your payment by signing up for direct deposit.

How can I check on the status of my invoice?

You can follow up on the status of a submitted invoice by emailing financial_sharedservices@gov.nt.ca or calling a regional service centre.

FOR FASTER SERVICE:

• Make sure you provide your invoice number so we can reference your file more quickly.

Where are the regional Financial Shared Service Centres located?

Notes:

1. Financial and Employee Shared Services processes payments according to the GNWT Pay Terms. Suppliers registered under the Business Incentive Policy  (BIP) are paid at 20 days; all other suppliers are paid at 30 days.