This is now the eighth in this series of studies which have been conducted every 2 to 3 years. These extensive and rigorous citizen surveys explore various dimensions of the evolving service environment, tracking perceptions of service quality and performance for a wide range of services offered by municipal, regional, provincial/territorial and federal governments.
This document is meant to provide general information to GNWT employees regarding mediation and possible job action by the Union of Northern Workers (UNW), and an update regarding non-unionized employee terms and conditions of employment.